Support
Azox provides a one year support and enhancement plan for every software purchase. This plan includes the following services:
- Phone Support
- Email Support
- GoToMeeting Support
Normal Business hours are 8:30 AM - 5:30 PM EST Monday - Friday. Azox is closed on all US legal holidays and on some days immediately before or after a US legal holiday.
If
services are required outside of normal business hours, arrangements
can be made with your Azox representative for accommodations to your
particular business schedule. Support services outside the normal business hours may incur additional charges.
All
support Services are provided remotely. If on-site service is
required, this can be provided at an additional charge. Time and
Travel expenses would be included in this charge.
Services to re-brand the webstore for a new look and feel and training of additional personnel are not covered by this Support Agreement. Azox can provide these additional services upon request, but an additional charge may be incurred.